Terms of Service

1. Trader Identification

Joined Up Energy is a trading name of Electrical Warehouse Ltd ("we", "us", "our"), a company registered in England and Wales under Company Number 16170943.

Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.
Contact Email: ryan@joinedupenergy.com / support@joinedupenergy.com

2. Scope of Services

Joined Up Energy provides home energy system optimisation, software & schedule configuration, and local controller integration for existing domestic solar, battery storage, heat pump, and EV charging systems:

• Free Initial Email Consultation: Informal preliminary guidance based on the information you provide by email, carrying no obligation.
• Home System Review (£295 Fixed Fee): An on-site diagnostic visit and plain-English action plan. If you instruct us to proceed with a System Tune-Up or Full Joined-Up Integration within 30 days of your review, the £295 fee is deducted in full from the agreed project price.
• System Tune-Up & Full Integration: Provided strictly against a fixed, written scope and price agreed with you in advance following your Home System Review.

3. Existing Equipment & Third-Party Installers

We optimise and coordinate equipment that has already been installed at your property. Unless explicitly agreed in writing:

• Original manufacturer hardware warranties and physical installation responsibilities remain with the original equipment manufacturer or the original installer who supplied and fitted those components.
• Where a third-party certified electrician or heating engineer is required for notifiable physical alterations, this will be clearly identified in your written review before any work is undertaken.
• Savings estimates and case study figures illustrate typical results achieved when shifting peak electricity usage to off-peak tariffs and solar self-consumption; actual bill savings depend on your household usage, weather, and electricity tariff rates.

4. Cancellations, Pricing & Governing Law

All prices quoted on our website are in Pounds Sterling (£ GBP). For bookings made at a distance, you have a statutory 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless you request that an on-site visit or service be completed within that 14-day period.

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.