Privacy Policy

1. Who We Are (Data Controller)

This website (joinedupenergy.com and joinedupenergy.co.uk) is operated by Electrical Warehouse Ltd, trading as Joined Up Energy ("we", "us", "our").

Registered Office: Electrical Warehouse Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.
Company Registration Number: 16170943 (Registered in England and Wales).
Data Privacy Contact: privacy@joinedupenergy.com or support@joinedupenergy.com

Under the UK GDPR and the Data Protection Act 2018, Electrical Warehouse Ltd is the designated Data Controller responsible for determining the purposes and means of processing your personal data.

2. Personal Data We Collect

We only collect personal information that is necessary to respond to your enquiries, carry out home energy system reviews, and provide system optimisation services:

• Enquiry & Identity Data: Your name, email address, town or postcode, and any details you share about your solar, battery, heat pump, EV charger, or electricity tariff setup.
• Service & Property Records: Where you book an on-site Home System Review, Tune-Up, or Integration, we record your property address, installed equipment configuration, system settings, and invoice history.
• Local Controller Telemetry (If Installed): Our local energy controllers operate directly on your home network. If you opt into remote support or monitoring, system performance metrics (battery state of charge, solar generation, inverter status) are accessed solely for diagnostics and optimisation.
• Technical Data: Standard HTTP request headers (IP address, browser type) processed at the network edge by Cloudflare for security and DDoS protection, plus your cookie notice preference stored in browser localStorage.

3. Lawful Bases for Processing

Under Article 6 of the UK GDPR, we process your personal data under the following lawful bases:

• Contractual Performance (Art. 6(1)(b)): To respond to your pre-contractual consultation requests, perform on-site system reviews, and deliver agreed system optimisation or integration work.
• Legal & Statutory Obligation (Art. 6(1)(c)): To maintain accurate accounting, invoicing, and tax records under the UK Companies Act 2006 and HMRC requirements.
• Legitimate Interests (Art. 6(1)(f)): To ensure website security, prevent abuse, and maintain accurate records of system configurations we have commissioned.

4. Third-Party Service Providers (Data Processors)

We do not sell, rent, or trade your personal information to third parties or marketing companies. We use only essential infrastructure providers:

5. Data Retention & Your UK GDPR Rights

• General Email Enquiries: Retained for up to 24 months so we can follow up on your system history if you get back in touch.
• Financial & Invoice Records: Retained for 6 years following the end of the relevant tax year in accordance with statutory HMRC requirements.

Under the UK GDPR, you have the right to request access to, rectification of, or erasure of your personal data, or to restrict or object to processing. To exercise any of these rights, email privacy@joinedupenergy.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk).